FAQ

ABOUT CARAVAN WELLNESS

What is Caravan?

Our mission is to help you become the fullest expression of yourself. To live your strongest, healthiest life. Caravan is a membership to a collection of unique online programs, techniques and video classes – from yoga and fitness to meditation and success coaching – to help you achieve your goals. Whether you’re deepening your practice or trying a practice that is totally new to you, our collection of program and coaches has something for you, and new content is added regularly. If you’d like to get even more out of your membership, you can choose to work 1-on-1 from anywhere in the world with a personal teacher or coach through a video-chat weekly.

Get started here.

What practices are offered?

The Caravan practices have been carefully selected with the idea of results in mind. The complete collection creates the most holistic, total wellness program available. Our services include: success coaching, mindfulness coaching, meditation, personal training, yoga, pilates and nutrition coaching. Together, they create a balanced offering focused on your mental, spiritual and physical well-being. To learn more about our practices, click here.

How long is a session?

Our videos range from 2 minutes to 30 minutes. 1-on-1 personal coaching sessions are 30 minutes long and take place over a private video chat.

What is the Wellness Team?

Caravan’s Wellness Team manages your journey. If you would like to upgrade your membership, would like to work with a personal teacher or coach, or have a question about anything, our Wellness Team has the answers for you.

PLANS & PRICING

What are the different membership plans?

Caravan has 3 different membership plans, all of which get you unlimited access to all programs, videos and challenges. Plans start at $12.99/month. The 1 Month and 6 Month plans bill monthly and the 12 Month plan bills annually. All plans renew automatically and you can cancel your renewal at any time.

If you would like to take your practice deeper or need personal attention, you can reach out to [email protected] to get set up with a personal coach or teacher and work 1-on-1.

Learn more here.

Certain live events and special courses may be by-invitation-only and may have additional fees associated with them.

Is there a free trial?

Yes! The 6 Month plan has a 14-day trial, but we know that after just one video you’ll be hooked!

How do I cancel my subscription?

You can easily cancel your renewal at any time from your account > Settings > Credit Card Info. Please note, if you pay through PayPal, Caravan may not be able to cancel your subscription on your behalf. Please go to your PayPal account, and click cancel under Recurring Payments. Reach out to us at [email protected]. We are always here to help!

1-ON-1 SESSIONS

Can I work 1-on-1 with a personal teacher or coach?

Yes! Once you become a member, you can email the Caravan team at [email protected] to get matched with a personal coach or teacher. We will customize a plan for you, based off of your interests, goals, and schedule. Once matched, you will be able to work 1-on-1 over a live video chat with your coach. You can work on whichever practice you would like and can change teachers or practices through our Wellness Team. All personalized coaching plans start from $99/week.

What happens in a 1-on-1 session?

Caravan’s teachers and coaches are there to help you achieve your goals – whether that is finally mastering your headstand, getting into shape for your wedding, or reducing your constant back pain, our teachers and coaches can help you get there. During your first session, your teacher or coach will ask you what you’d like to work on and from there, you’ll continue to do personalized workouts or sessions to help you hit your goals.

What happens if I don’t like my Caravan coach or teacher?

If you and your coach or teacher do not feel like a good match, you can reach out to your Wellness Team, who will be able to rematch you with another coach or teacher.

How do I schedule a 1-on-1 session?

Once you are matched, your personal coach or teacher will reach out and find a time that works for the two of you. You and your coach will schedule all of your video-chat sessions together, so there is no middle-man!

Do I get to pick my coach or teacher?

The Caravan Wellness Team will match you with your personal coach. All of our coaches are vetted, experienced, and awesome, so we know you’ll love your match! However, if you find that you and your coach aren’t the perfect match, the Wellness Team would be happy to try to re-match you!

Can I bring a friend with me to the 1-on-1 session?

Bringing your tribe along for your journey is important, and we’d love to help you do it. Individual sessions can be used for up to two people, so feel free to invite your love or your friend. If you’re looking to bring more than 1 person to your session, you will need to reach out to our Wellness Team.

What do I do if I need to reschedule or cancel my session?

We understand that conflicts arise outside of your control, which is why we are generally happy to accommodate a scheduling change, provided it is made at least 24 hours before the beginning of your video-chat session. You are required to notify your personal coach directly as soon as a change of time is required. Rescheduling within 24 hours may mean forfeiting your session.

FOR BUSINESS

Can I schedule Caravan for my office or clients?

Yes! We love to work with companies and offer 2 different options. The first is creating Caravan memberships for each employee (which is an awesome perk for employees!). The second is to create custom-branded videos to play in your space for your employees or clients. To find out more, email us at [email protected]