Privacy Policy

Privacy Tenants

Your privacy is important to you, and it is important to WELLNS LLC (“WELLNS”), dba Caravan (“we”, “our” or “us”). Given how important it is, we figured you’d like as much information as possible. By using Caravan’s services, you are agreeing to the terms of our Privacy Tenants.

 

Tenant 1: We Will Treat Your Information With Respect

When you sign up to be a member of Caravan, we receive your information in a few different ways. We will receive your name and email address when you make an account, and your address and phone number when you book a session. We collect your information to make our Services as streamlined and low-stress as possible, and the information gathered is only because we deem it absolutely necessary to provide the best service to you possible. Caravan will never sell or disseminate this information to outside parties or services.

We also collect information from your usage of our site. For example, we collect data such as your IP address, ISP, Internet browser, cookies, and other settings that allow us to know who and where our users are. This data is only viewed once made anonymous. Just as with the information that you expressly give to us, this data allows us to continue to optimize and improve our offerings for you.

Caravan will not store your financial information. We use a third party provider to process payments, and information like your type of credit card, credit card number, and expiration date will be stored by them and will be controlled by the payment processor’s terms of service and privacy policy.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. Caravan does not specifically market to children under the age of 13.

 

Tenant 2: Your Information is Safe With Us

Caravan will not share or sell your information with third parties. There are two situations in which Caravan will share your information: the first is for the express purpose of fulfilling a service. For example, we will share your information with our payment processor to complete the transaction for a service. The second situation is if law enforcement should enquire about your information. In either of these situations, Caravan will use our best judgment to make the correct call to ensure that your information is being shared with reliable, trustworthy companies. Of course, extenuating circumstances exist outside of these two situations, but as always, Caravan will work to make sure that the decision being made is in the best interest of our clients.

 

Tenant 3: We Will be Transparent

All rules and agreements with Caravan are posted on our website. They are intended to be clear (and reasonable!). If something feels unclear, please reach out to us as info@caravanwellness.com.

Occasionally, Caravan may include or offer third party products or services on our sites. These third party sites have their own, separate and independent privacy policies. Unfortunately, Caravan does not have control over these sites and cannot guarantee, nor are we liable for, their treatment of your information. Nevertheless, Caravan seeks to protect the integrity of our site and welcome any feedback about these sites.

In the unlikely event that a data breach occurs, Caravan following the Fair Information Practices, meaning we will notify users by email within 7 business days and will notify users through an in-site notification within 7 business days.

Caravan reserves the right to update this policy. When this happens, we will update the “effective by” date at the bottom of the website.

 

If you have any questions or concerns regarding this policy, please send us a message at info@caravanwellness.com or send a detailed letter to:

 

Caravan

6 Saint Johns Lane

New York, NY 10013

 

Effective: October 2016