Privacy Policy

This Privacy Policy (“Policy”) provides information about the data that WELLNS LLC (“Caravan Wellness,” “Caravan,” “we,” “us” or “our”) may collect from users of our website (the “Site”) and how we use and share such information. By using the Site, you agree to the terms of this Policy. We may change this Policy from time to time, and changes are effective upon posting. Please review our Privacy Policy regularly. Your continued use of Caravan after changes are posted constitutes your agreement to the changes. If you do not agree to the terms of this Policy, please discontinue your use of the Site.

What Information Do We Collect?

Each time you provide or transmit information to us via the Site, Caravan may obtain and collect personally identifiable information about you, including, but not limited to, your name, email address, and any other information that may be used to identify you. We may also collect information about your IP address, browser type, cookie identifiers, Internet Service Provider, referring and exit page, operating system, clickstream data, the type of mobile device you use, your mobile device’s unique device ID, and your mobile operating system. We may track information regarding your use of our Site, including but not limited to, which classes and programs you have taken and timestamps associated with your use of our services. We also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers. We do not collect any special categories of personal data or sensitive data (for example, details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, certain information about your health, and genetic and biometric data).

How is Information Collected?

Each time you provide or transmit information to us via the Site, Caravan may obtain and collect information about you, including, but not limited to, your name, email address, and any other information that may be used to identify you. For example, and without limitation, we may collect such information from you when you create a user account on the Site, when you contact our support team or when you open our email newsletter. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns, through cookies and other similar technologies.

Cookies, Web Beacons and Other Similar Technologies

As further described in our Cookie Policy below, we use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different Services and devices. We also allow some others to use cookies as described in our Cookie Policy. You can control cookies through your browser settings and other tools.

Children

Our Site and services are not directed to children under 13 (or under 16 for individuals in the European Union). We will never knowingly collect any personally identifiable information about such children. If Caravan obtains actual knowledge that it has collected personal information about a child under the age of 13 (under 16 in the EU), that information will be immediately deleted and will not be shared or disclosed to third parties.

Students

If you choose to have your account verified to confirm your status as a student, we may allow a third party platform to access the specific personal information you provide in order to perform the verification.

How Do We Use Your Personal Data?

We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for classes and programs or other products or services; (2) to respond to your inquiries; (3) to review Site usage and operations; (4) to address problems with the Site our business, or our services; (5) to protect the security or integrity of the Site and our business; (6) to monitor the Site for compliance with our Terms of Use and the law; (7) to help improve our Site or services; and (8) to contact you with updates and other informational and promotional materials from us or third party marketing offers from our trusted partners, as well as from other companies. In addition, Caravan may partner with third party advertisers to help deliver advertisements through the Site relevant to your interests.

Sharing Practices

We may disclose information collected from and about you as follows: (1) to our related companies and service providers, to perform a business, professional or technical support function for us; (2) to our marketing partners, advertisers or other third parties, who may contact you with their own offers; (3) as necessary if we believe that there has been a violation of our Terms of Use or of our rights or the rights of any third party; (4) to respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (5) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets. We may share aggregate, non-personally identifiable information about Website users with third parties.

Corporate and Other Community Sharing

There is interest by large volume consumer communities and organizations (companies, universities, hospitals, etc.) (“Communities”) to introduce the Site or services to their employees and members. If you have registered to use the Site or services through a code, link or other registration credential furnished by a Community (a “Community Subscription”), the Community will have access to your name and the date you registered to use the Site or services and will have access to your usage information on an aggregated basis with all other members of the Community that are using the Site or services. Your Community may also have access to your usage information on an individual basis if you have provided appropriate consent under applicable law for such sharing. For example, many employers are offering incentive programs based on employee participation in health & wellness related programs and desire to better understand how each of their individual employees is using the Site or services.

Interest-Based Advertising

We may partner with ad networks and other ad serving providers (“Advertising Providers”) who serve ads on behalf of us and others on non-affiliated websites or mobile applications. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your visits to this site and elsewhere over time.

You may visit www.aboutads.info to learn more about this type of advertising and how to opt-out of this form of advertising by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program. Note that electing to opt-out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. In addition, note that if you use a different browser or erase cookies from your browser, you may need to renew your opt-out choice.

Opting Out

You may “opt-out” of receiving marketing or promotional communications from us at any time. Contact us at [email protected] to unsubscribe.

Data Security

We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from Site visitors. We likewise require that our vendors who process data for us, some of whom are located outside of the United States, take appropriate measures to secure data. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

All payment information is stored with our payment processor and is never stored on Caravan’s servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site and services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone, and suggest that you change your password frequently.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to the Site and services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How to Access Your Information

If you would like to access, update, or delete any information we have about you, or exercise any right you might have, please send an email to [email protected] with your request.

Contact Us

If you have any questions regarding our Policy, contact us [email protected]

 

Cookie Policy

Does Caravan use cookies?

Yes, we use cookies and other technologies to ensure that Caravan users have the best possible experience. Cookies also help us keep your account safe. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy.

What is a cookie?

A cookie is a small file placed onto your device that enables Caravan features and functionality. For example, cookies enable us to identify your device, secure your access to Caravan, and even help us know if someone attempts to access your account from a different device.

When does Caravan place cookies?

We use cookies on our site. Any browser visiting our site will receive cookies from us.

What types of cookies does Caravan use?

We use two types: persistent cookies and session cookies. A persistent cookie helps us recognize you as a user. These types of cookies can be used to make it easier to return to Caravan or interact with our services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by Caravan when you return to our site. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

Caravan utilizes both first and third-party cookies. First-party cookies are set by Caravan. Third-party cookies are set by companies other than Caravan, such as analytics providers.

What are cookies used for?

Cookies can be used to recognize you when you visit Caravan. Cookies also make your interactions with Caravan faster and more secure. Additionally, cookies allow us to bring you Caravan advertising off of the Caravan site.

Categories of Use

Authentication

Cookies help us keep you logged in upon returning to our website so that you do not need to sign in each time.

Security

We use cookies to enable and support our security features, and to help us detect malicious activity and violations of our User Agreement.

Advertising

We may use cookies to show you relevant advertising off of the Caravan site. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. read a blog post or made a purchase). Similarly, our partners may use a cookie to determine whether we’ve shown an ad and how it performed, or provide us with information about how you interact with ads. We may also work with a partner to show you an ad off of Caravan’s site.

Performance, Analytics and Research

Cookies help us learn how well our site and plugins perform. We also use cookies to understand, improve, and research products, features, and services, including when you access Caravan from other websites, applications, or devices such as your work computer or your mobile device.

Controlling Cookies

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

What to do if you don’t want cookies to be set or want them to be removed?

If you do not want to receive cookies, you can change your browser settings on your computer or other device you’re using to access our services. If you use Caravan without changing your browser settings, we’ll assume that you’re happy to receive all cookies on the Caravan website. Most browsers also provide functionality that lets you review and erase cookies, including Caravan cookies. Please note that the Caravan site may not work properly without cookies.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.aboutcookies.org.

 

Caravan reserves the right to update this policy. When this happens, we will update the date at the top of the website.

If you have any questions or concerns regarding this policy, please send us a message at [email protected].
 

Updated Sep 26, 2019

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